Privacy Policy for Surple's Energy Management Web Application

This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online.

What personal information do we collect from the people that visit our platform?

When registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience. We may collect the following information:

• Full name
• Email address
• Your company name
• The geographical location of your company

When do we collect information?

We collect information from you when you register on our site or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register or navigate our site in the following ways:

• To improve our website in order to better serve you.
• To send periodic emails regarding your account when necessary.
• Some of your information may also be anonymised for use in research projects.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to offer you a better site experience by keeping you logged in as you navigate the platform.

We use cookies to:

• Understand and save user's preferences for future visits.
• Keep the authenticated user logged in as they navigate through the site.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, It won't affect the user's experience .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for scientific research, marketing, advertising or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

We have implemented the following:

• Demographics and Interests Reporting
• Digital Experience Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and other third-party identifiers to see the demographic of potential leads that visit our website. We also use FullStory on this web application to help improve customer experience.

Changes

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

You can change your personal information:

• By logging in to your account and visiting the preferences page

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Should a severe data breach occur:

We will notify you via email as soon as possible.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

If at any time you would like to unsubscribe from receiving future emails, you can email us at

team@surple.co.uk and we will promptly remove you from ALL correspondence.

You can also turn any type of email off from the preferences page within the application.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.surple.co.uk
Innovation Centre Coldra Woods
Newport, NP18 2YB
United Kingdom
team@surple.co.uk

Last edited on 12-08-2019